Faq

FAQs Transfer

Payment

El pago se procesará a través de una página segura del TPV virtual Bank-Elavon.
La empresa informa a los tarjetahabientes que tpv Bank es el único responsable de las transacciones en el sitio web.
O Pago – efectivo a pagar en llegadas. prepago no solicitado.
todos los servicios a pagar en su totalidad en llegadas (efectivo sólo en euros).

Is it safe to book online?

Yes it is. Please check our SSL certificate and our privacy policy.

Should I print the confirmation email or can I show it on my mobile phone?

You can print the confirmation email or showing it on your device (mobile/tablet..).

I forgot something on the microbus. Which is the procedure?

We store all the lost and found in our headquarter.
If you forget something on the microbus, please notify us soon as possible via email to book@firstminute-transfer.com or calling +34 928 822 028 providing all the details.
We won’t apply any extra fee for the deposit but you should manage the shipping costs.

I need to get in contact with you. Which are the opening timings of the call center?

Our agents are available every day starting from 8am to 8pm.
You can call our customer care +34 928 822 028 or send an email to book@firstminute-transfer.com

What happens if something doesn’t go according to the plan?

If you experience any problem with your transfer, please contact the numbers shown on your confirmation.
If for some reason you will incur in further expenses please retain all the receipts and send us an email at book@firstminute-transfer.com providing all the details.
Eventual complaints must be received necessarily within 28 days of the date of the scheduled service.

Why does the web site not allow me to amend a booking on line?

A booking cannot be amended on line if the travel date is within 24 hours. You should email book@firstminute-transfer.com or call our customer care +34 928 822 028 to check if you may still amend this booking.

I want to cancel the reservation for my transfer, how should I proceed?

You may cancel your booking online, sending an email to book@firstminute-transfer.com or calling our customer care at the following number +34 928 822 028
FREE cancellation before the departure on the same day.