Terms and Conditions

1. General Information

This document establishes the general terms and conditions that govern the use of the LanzaroteTransfer.com website (hereinafter, “the Website”) and the contracting of transportation services offered through it.

  • Website Owner: Lanzarote Transfer
  • Email: book@lanzarotetransfer.com
  • Phone: +34 671 47 85 65

Using the Website and purchasing services implies acceptance of the terms and conditions detailed herein.

2. Purpose

LanzaroteTransfer.com is an online platform dedicated to the management and booking of transfer and transportation services in Lanzarote. Through the website, users can book private or shared transfers to and from different locations on the island.

3. Terms of Use

By using this Website, the user agrees to:

  • Not use the Website for illegal or fraudulent purposes.
  • Provide truthful and up-to-date information during the booking process.
  • Not make false or fraudulent bookings.

Lanzarote Transfer reserves the right to cancel any booking suspected of fraud or non-compliance with these terms.

4. Booking and Purchase Process

4.1. Reservations

  • All bookings must be made through the Website using the appropriate form.
  • Upon completing a reservation, the user will receive a confirmation email with details of the booked service.

4.2. Payment Methods

We accept the following payment methods:

  • Credit/debit card (Visa, MasterCard, etc.)
  • PayPal
  • Bank transfer (if enabled)

All payments are securely processed through our authorized payment gateways.

5. Pricing and Billing

  • All service prices include applicable taxes.
  • Lanzarote Transfer reserves the right to modify prices without prior notice, but confirmed bookings will maintain the agreed price.
  • If the user requires an invoice, they must request it via email, providing the necessary billing details.

6. Cancellation and Refund Policy

If the user wishes to cancel a service, the following conditions apply:

  • Cancellations made more than 24 hours in advance: full refund of the paid amount.
  • Cancellations between 12 and 24 hours before the service: 50% refund of the paid amount.
  • Cancellations less than 12 hours in advance or no-shows: no refund.

Refunds will be processed within 7 business days of cancellation.

7. Liability and Guarantees

  • Lanzarote Transfer is not responsible for delays caused by external factors such as traffic, adverse weather conditions, or transportation strikes.
  • In the event of service failure attributable to the company, a full refund or an alternative solution will be offered to the client.
  • The company is not responsible for the loss of personal belongings in vehicles.

8. User Rights

Users of LanzaroteTransfer.com have the right to:

  • Receive clear and truthful information about the booked services.
  • Cancel their booking within the timeframes established in our refund policy.
  • Contact us in case of any issues or inquiries related to their booking.

9. Data Protection and Privacy

Lanzarote Transfer complies with data protection regulations (General Data Protection Regulation – GDPR). All information provided by users will be treated with the utmost confidentiality and used solely for booking management and customer contact.

For more details, please review our Privacy Policy.

10. Modifications to the Terms and Conditions

Lanzarote Transfer reserves the right to modify these terms and conditions at any time. Changes will take effect from the moment they are published on the Website.

11. Applicable Law and Jurisdiction

These terms and conditions are governed by Spanish law. In case of disputes, both parties will submit to the courts of Las Palmas de Gran Canaria, unless another jurisdiction is required by law.

Contact

If you have any questions regarding these terms and conditions, you can contact us via:

  • Email: book@lanzarotetransfer.com
  • Phone: +34 671 47 85 65

Last Updated: 03-19-2025